Marshmellow | Helping start-ups craft great customer support emails

Brand Tone

Formal Informal

Context

First Email Reply

Customer Mood

Friendly Upset

Solution

I can help I can't help

Next Steps

No action required I need to do something Customer action required

© Created by Marianne Ferguson. All rights reserved.

The intent of this website is to help users craft great customer support emails. Any suggested wording or structure should be modified or disregarded dependent on the user's specific context and needs. The author cannot be held responsible for the misuse of this website or of its content.